All cancellations, by individuals or groups, must be given in writing to the Institute. Email shall not be sufficient for these purposes.
For events that are held over multiple days, the following cancellation charges shall apply (unless otherwise indicated on the event website):
- if the written cancellation is received by the Institute at least six weeks prior to the first day of the event, a full credit/refund will be issued
- if the written cancellation is received by the Institute less than six weeks, but at least three weeks, prior to the first day of the event, a full credit/refund minus a 20% administrative charge will be issued
- if the written cancellation is received by the Institute less than three weeks prior to the first day of the event, or you do not attend the event, no refund will be issued.
For events held on one day, the following cancellation charges shall apply (unless otherwise indicated on the event website):
- if the written cancellation is received by the Institute at least ten days prior to the first day of the event,a full credit/refund will be issued
- if the written cancellation is received by the Institute less than ten days, but at least five days, prior to the first day of the event, a full credit/refund minus a 20% administrative charge will be issued
- if the written cancellation is received by the Institute less than five days prior to the first day of the event, or you do not attend the event, no refund will be issued.
